We guarantee that fresh flowers will remain in acceptable quality condition for no less than 5 days. Plants are usually guaranteed for approximately one week. Proper care of both flowers and plants must be maintained and you should always follow the care instructions provided by the delivering florist. Should the recipient not receive these instructions, the recipient should feel comfortable to contact us to receive verbal care instructions. If you every question the quality of the arrangement you must contact us by email or telephone (214-939-8001 or toll free 1-877-736-3350)) within 2 days of the date of delivery. Quality issues brought to our attention after that cannot be honored as it takes away the florist's ability to inspect the item. No refunds or replacements can be made should the recipient not provide the florist with the ability to pickup or inspect the item delivered.